Ocean Import Operator

Import Operations Coordinator

The Role This is an operations-focused role, not a customs specialist position. The successful candidate will be responsible for keeping import shipments moving day to day: gathering the right paperwork, quoting customers and agents, raising invoices, and arranging deliveries. They'll know enough about import customs to understand what's needed for a clearance and to speak confidently about it, but won't be relied on as the compliance expert, as that's already covered.

Key Responsibilities Gathering and checking the paperwork required for import clearance Quoting customers and agents accurately and promptly Raising and sending invoices Arranging deliveries and coordinating with hauliers Liaising with customs teams to keep clearances on track Handling day-to-day customer queries by phone, not just email

What We're Looking For Solid working knowledge of import customs; someone who knows what documents and information a clearance needs, even if they're not the expert filing it Genuinely organised, with a track record of managing multiple shipments without things slipping Confident and competent, comfortable making decisions and owning their workload Happy picking up the phone to speak with customers, not just emailing them 2 to 5 years' experience in a freight forwarding operations role