Server (M/F)

La Cité des Climats et vins de Bourgogne, composed of three wine tourism facilities in Chablis, Beaune, and Mâcon, promotes the history, heritage, and culture related to the world of vines and wine in Burgundian lands. To accompany us during the high season, we are recruiting a server to strengthen the Beaune team.

Mission: You will be the guarantor of the perfect management of welcome-service-advice activities around wine and light catering located at the Beaune site.

Main tasks:

• CUSTOMER WELCOME AND SERVICE:
• Welcome and seat visitors (French and foreign)
• Ensure the welcome of groups and manage private bookings
• Inform customers about available offers (wine, catering, events)
• Handle customer orders and ensure service quality
• Answer telephone calls and take reservations

• ADVICE ON FOOD AND WINE PAIRINGS
• Present and explain food and wine pairings to customers
• Provide personalized recommendations on pairings based on customer demand
• Share basic knowledge about the different types of wines offered (appellations, grape varieties, vintages)
• Answer customer questions regarding dish composition and wine characteristics

• SALES AND PRODUCT MANAGEMENT
• Ensure the sale of wines (by the glass, by the bottle), cocktails, soft drinks, and light catering to customers
• Manage orders to restock the bar (inventory, ordering, receiving, invoicing)
• Monitor stocks and expiration dates, ensuring compliance with the cold chain

• MAINTENANCE AND DAILY MANAGEMENT
• Ensure the cleanliness of spaces, equipment, and tableware (including glass washing and waste sorting)
• Participate in setting tables and managing customer flow
• Monitor equipment stocks and proceed with orders in case of breakage (glasses, decanters, cutlery)
• Apply and evolve internal Processes

Profile sought

• Initial training in the hospitality/catering field or any other relevant training
• Minimum of 3 months of experience in a similar position
• Enology training/courses possible

Skills:

• Ability to manage an entire dining room service from the customer's arrival to their departure
• Knowledge of Burgundy wines appreciated
• Ability to manage stock
• Rigor, organization, adaptability, and flexibility
• Ability to anticipate malfunctions and changes in pace
• Ability to react in real time to any incident
• Proficiency in foreign languages, at least operational English,
• Teamwork

Desired qualities:

• Dynamic personality, interpersonal ease with different interlocutors
• Focus on operational excellence and the quality of service provided
• Autonomy in daily management and ability to propose improvements
• Curiosity for the world of wine and desire to improve in this field

Hiring conditions:

• Daytime work, occasionally in the evening, weekends, and public holidays