user support technician

Education:

College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Computer science. Computer support specialist.

Work setting:

Help desk.

Tasks:

• Respond to users experiencing difficulties with computer.
• Consult user guides, technical manuals and other documents to research and implement solutions.
• Provide advice and training to users in response to identified difficulties.
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts.
• Participate in the redesign of applications and other software.
• Provide business systems, network and Internet support to users in response to identified difficulties.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Computer and technology knowledge:

• Android.
• iOS.
• Networking hardware.
• Internet.
• Desktop applications.
• Communication software.
• MS Windows.
• SQL.

Security and safety:

Criminal record check.

Personal suitability:

• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Initiative.
• Organized.
• Team player.

Screening questions:

1. Are you available for shift or on-call work?.
2. Are you available to start on the date listed in the job posting?.
3. Are you currently a student?.
4. Do you have experience working in this field?.
5. Do you have the required certifications listed in the job posting?.
6. Do you meet the language requirements listed in the job posting for the position (English or French)?.

Employment terms options:

Early morning. Evening. Shift.

Experience:

2 years to less than 3 years.

Employment terms options:

Flexible hours. Morning. Night. On call. To be determined. Day. Weekend. Overtime required. Overtime available.

Workplace information:

Hybrid.

Health benefits:

• Dental plan.
• Disability benefits.
• Health care plan.
• Paramedical services coverage.
• Vision care benefits.

Financial benefits:

• Bonus.
• Group insurance benefits.
• Life insurance.
• Registered Retirement Savings Plan (RRSP).

Other benefits:

• Free parking available.
• Learning/training paid by employer.
• On-site amenities.
• On-site recreation and activities.
• Team building opportunities.
• Parking available.