N1 Support Technician (M/F) - Isneauville - CDD
Who are we?
Artemys, a player in digital transformation, is a human-sized company with over 30 years of experience, composed of several entities, each specializing in their field (System, data, networks/secu…).
What truly distinguishes us? It is not saying that we value our employees, it is showing it every day. At Artemys, the human element is at the heart of everything we do.
Our values, concrete and lived daily:
- Conviviality: working in a good atmosphere changes everything
- Proximity: every team member has their place and their voice
- Listening: your ideas matter as much as your work
N1 Technician M/F (CDD)
Location: Isneauville
Schedule: 2.5 days of teleworking
Duration: 2 months
Salary range: 24,000€ - 25,000€
On-call duties to be expected for this position
Artemys Normandie, located in Isneauville (Near Rouen) is a brand of the Artemys Group. It supports companies, mainly located in Rouen, Caen and Le Havre, and is now pursuing its development beyond Normandy by supporting them in their digital transformation.
Our expertise in IT: Systems Infrastructure, Cloud DevOps, Modern Workplace & End-User Services.
Our managed services hub: A Service Center located in the heart of Isneauville (76) also allows us to deliver 24/7/365 services dedicated to user support and IT infrastructure management.
We are currently recruiting an N1 Technician M/F on a CDD. In this new stage of your career, we offer you the opportunity to work on great missions at our Service Center located in Isneauville (76).
Your mission (if you accept it):
- Take telephone calls
- Provide application support
- Take charge of and resolve first-level tickets:
- Manage remote access interventions for users
- Provide office support
- Intervene on multifunction printers
- Escalate to suppliers
- Take charge of and process emails
- Participate in the management of the hardware and software park and its evolutions
- Collaborate in the continuous training of the team (knowledge sharing, helping with the integration of newcomers)
- Participate in service optimization (proposing ideas on organization, processes…)
- Update and create documentation
- Escalate to second level if needed
The profile we are looking for:
- You have experience as a level 1 IT support Technician
- You have knowledge in the field of infrastructure and processes
- You have a fluent level of English (B2)
- You have a great mindset and are ultra-motivated.
The process to join us: simple and clear!
- HR Exchange: We discuss your motivations and alignment with our values (promise, no robotization here).
- Operational Interview: An in-depth exchange to clarify your missions.
- Job Offer: If everything fits, we officially welcome you to Artemys!
Remuneration:
- 24,000 - 25,000 € (Depending on your expertise)
Not to mention the essential benefits:
- SWILE Card (Meal vouchers, transport, and CE).
- Group Health Insurance, Group Profit Sharing.
- HR support, close managerial follow-up (Agile Method)
- Company events: Afterworks, Tech Meetups, integration parties, sporting events, gaming nights…
Welcome to the ARTEMYS adventure
With us, every talent counts. Regardless of your age, origin, identity, religion, or orientation: what interests us is you and what you have to bring. We are committed to responding to all applications.
And here, inclusion is not just a word: all our positions are open to people with disabilities, and we do everything we can to create an environment where everyone can thrive.
Ready, set, apply!