Terminal Manager M/F

As a true Master of the House, you embody hospitality and carry the values and image of Extime Paris to our customers within the airports. You are responsible for driving performance and developing a customer hospitality culture unique to the Extime Paris franchise, by collaborating closely with the airport community. Your role consists of working in synergy with various commercial operators to create a unique customer experience in the duty-free zone. Your power of influence and legitimacy allow you to make rapid decisions to improve the customer journey, increase turnover, and satisfy customers in the immediacy of the situation. You are responsible for a specific geographic area. You manage this area by being physically close to your teams and your customers. As the conductor of the customer journey, you coordinate the actions of the teams present on the terminal and drive the necessary levers to develop the commercial performance of your perimeter. You execute the strategy of EXTIME Duty Free Paris by ensuring that all your employees understand and take ownership of this strategy. Depending on your perimeter, you collaborate with your peers present on the terminal and report to the Zone Director. Your main missions are to:

• Facilitate the work of the teams by giving them the opportunity to anticipate, undertake their missions autonomously, and be responsible for the results obtained.
• Develop skills by coaching and developing the skills of your middle management employees.
• Support talents, particularly by supporting sales or logistics employees identified as talents or requiring specific follow-up.
• Participate in brand visits.
• Improve service quality by implementing actions aimed at the constant improvement of service quality indicators.
• Optimize service and digital tools.
• Implement commercial actions and visual standards for the boutiques.
• Optimize the passenger journey in relation to your peers and support functions, using the means available.
• Manage external relations with interlocutors external to EXTIME Duty Free Paris and ensure the relevance of visits, in connection with the marketing department.
• Drive HR indicators.

With a degree from a Bac +3/5 program in commerce or equivalent experience, you have significant and successful experience of at least 8 years in managing a team of more than 100 people, acquired in the retail sector.

Required skills: Good business sense and field sense, with relevant product experience, a good sense of detail and service, with an analytical and synthesis mindset. Ability to adapt and agility within a complex and demanding environment.

Great interpersonal and managerial qualities, assertive leadership, a great capacity for listening, rigor, and organization. Assertiveness and proactivity will be necessary for this position.

Analytical skills and ability to propose solutions within the framework of driving retail-specific KPIs.

Fluency in at least one foreign language is required (English mandatory).

The position is based in Paris-Orly or Paris Charles de Gaulle.

Compensation package and benefits (fixed, variable, profit sharing, incentive schemes, CET, company savings plan, mutual insurance, CSE).

The Groupe ADP has been pursuing a committed policy for over 30 years in favor of equal opportunity, professional integration, and the employment of people with disabilities. The inclusion of differences is the strength of Groupe ADP, a signatory of the Charte de la Diversité. Convinced that talent has no age, gender, origin, sexual orientation, or belief, we ensure the creation of an inclusive work environment for our employees, taking into account the specificities of each. So, let's take action! Apply now to join the ADP group. To learn more about our policy on diversity, equity, and inclusion, do not hesitate to consult our Groupe ADP website.