Employee (m/f/d) Service and Returns Department Full-Time (Claims Processor)

YOU KNOW YOUR WAY AROUND CLAIMS AND ARE AN EXPERT IN PROBLEM ANALYSIS.

Employee (m/f/d) Service and Returns Department Full-Time

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GROFA® is a strong, future-oriented, and proven House of Brands® for premium brands in the areas of Bike, Sports, and Consumer Electronics, headquartered in Bad Camberg. As a leading Value Added Distributor, we share the passion for sports and athletes with our customers, partners, and suppliers.

In any case, you will have the opportunity to actively shape our further growth with commitment and personal responsibility.

Your tasks:

• You accept customer complaints by telephone and/or process corresponding inquiries via email
• You check returned goods for integrity and completeness
• You record returns in the ERP system
• You process claims and arising special tasks
• You ensure that our customer receives a credit note or a replacement item
• You ensure that our customer feels well taken care of regarding complaints

Your profile:

• You have completed commercial or comparable training and initial professional experience, preferably in a comparable position
• You work determinedly and result-oriented
• You are confident in dealing with our customers
• You bring a high degree of initiative, flexibility, and reliability
• You are well-versed in the MS Office landscape
• You have solid basic knowledge of English
• Ideally, you have already been able to gain initial experience with SAP or another ERP system
• You appreciate working in a dynamic environment and enjoy working in a team

We offer you:

• Personal responsibility and flat hierarchies: independent work at eye level in a dynamic environment with an open-door-policy
• Flexible working hours
• Exciting as well as varied tasks and projects in the growth and future market BIKE
• Attractive employee discounts, BikeLeasing, group accident insurance, numerous discount codes via FutureBens and Corporate Benefits, as well as an extensive range of sports activities via EGYM-Wellpass, participation in company and department events, and weekly vitamins from the fruit basket
• Transparent corporate communication with a "Du" culture and a good work-life balance
• Working in a nice team

APPLY NOW!

We look forward to receiving your complete application documents (cover letter, CV, certificates) stating your salary expectations as well as your earliest possible starting date. Of course, we will treat your data confidentially.

We look forward to your application!