Customer Care Representative

Responsibilities:

Respond promptly and professionally to customer enquiries across phone, email, social media, and other communication channels. Provide accurate information about the company’s products, services, and processes. Handle customer complaints and concerns effectively and ensure timely resolution. Build and maintain positive relationships with customers. Follow up with customers to ensure satisfaction and address outstanding issues. Maintain accurate records of customer interactions and feedback. Escalate complex issues to the appropriate department when necessary. Identify customer needs and recommend appropriate solutions. Gather customer feedback and communicate recurring issues to management. Support customer retention and contribute to an excellent overall customer experience.

Requirements:

A minimum of a degree/HND/OND in any relevant field. Minimum of 2 years' experience in Customer Service, Customer Care, Client Relations, or a related role. Excellent verbal and written communication skills. Strong interpersonal and problem-solving abilities. Professional, patient, courteous, and customer-oriented. Ability to handle difficult customers and challenging situations calmly. Good knowledge of Microsoft Office and customer service tools. Strong attention to detail and excellent organizational skills. Ability to multitask and work effectively in a fast-paced environment.