Lease Operations

About the company

Job Summary The Lease Operations Associate at Greenwheels Electric Mobility Solutions Ghana Limited will be responsible for day to day execution and administrative support of the lease administration function as the company establishes its presence in the Ghanaian market. This role calls for a detail oriented and proactive individual who will be a part of several aspects of lease operations, including customer data validation, contract management, fleet coordination, and customer support. As a core member of the Finance Ops team in Ghana, the Lease Operations Associate will play a pivotal role in ensuring operational excellence, regulatory compliance, and a superior customer experience throughout the lease lifecycle.

Your tasks

Close collaboration with other departments such as Finance, Inventory, Tech, and Fleet Operations will be critical to creating a seamless, efficient, and resilient operational ecosystem that supports Greenwheels’ growth in Ghana.

1. Lease Administration & Operations

• Review and validate customer onboarding documentation to ensure completeness and compliance.
• Prepare, issue, and maintain lease agreements and supporting documentation.
• Create and maintain accurate customer accounts within internal systems.
• Generate lease invoices and ensure timely billing in accordance with lease agreements.
• Monitor lease milestones, renewals, amendments, and contract expirations.
• Maintain accurate lease records and ensure proper document management.
• Ensure compliance with internal policies and regulatory requirements throughout the lease lifecycle.
• Support continuous improvement initiatives to streamline lease administration processes.

2. Customer Onboarding & Support

• Coordinate the onboarding process for new lease customers.
• Serve as the primary operational contact for lease-related customer inquiries.
• Resolve customer issues promptly or escalate them to the appropriate teams.
• Provide clear guidance to customers regarding lease terms, payments, documentation, and operational procedures.
• Monitor customer satisfaction and identify opportunities to improve the leasing experience.

3. Partner & Stakeholder Coordination

• Coordinate with strategic partners, including ride-hailing platforms and vehicle manufacturers, to resolve operational issues affecting customers.
• Maintain effective communication with external stakeholders to ensure seamless service delivery.
• Support the implementation of partner operational processes and service improvements.

4. Finance Operations Support

• Work closely with the Finance team to ensure accurate invoicing and payment processing.
• Monitor customer payments and support reconciliation activities.
• Investigate and resolve billing discrepancies and payment disputes.
• Assist in preparing financial and operational reports related to lease performance.
• Maintain high standards of financial accuracy and data integrity.

5. Fleet & Operations Coordination

• Liaise with Fleet Operations to support timely vehicle allocation and handover.
• Coordinate with Inventory teams to ensure vehicle availability.
• Track vehicle status throughout the lease lifecycle.
• Facilitate communication between customers and technical teams regarding vehicle issues.
• Support operational planning to minimize downtime and improve fleet utilization.

6. Reporting & Process Improvement

• Prepare daily, weekly, and monthly operational reports.
• Monitor key operational performance indicators.
• Identify operational bottlenecks and recommend process improvements.
• Assist in developing and documenting standard operating procedures (SOPs).
• Support audits and compliance reviews as required.

Requirements

Qualifications & Skills

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Minimum 1 years of progressive experience in an operations or administrative role, preferably in a leasing, financial services, or transportation related company. (Management roles will be an advantage).
• Strong problem-solving, analytical, and decision making skills.
• Excellent communication, interpersonal and negotiation skills.
• Knowledge of CRM systems (e.g., Zoho Finance, Salesforce, or similar) and advanced Excel.
• High integrity and the ability to thrive in a fast paced, dynamic startup environment.

How to apply

Interested applicants should send their CVs to recruitment@greenwheels.africa