Desktop Support Engineer Level 2

Your tasks

Provide second-level support for laptops,Windows software and local network connectivity. Work with users, first-line support and suppliers to resolve incidents and maintain dependable onsite IT services.

• Diagnose and resolve escalated laptop hardware, Windows operating-system and software problems.
• Install, configure, upgrade and trouble shoot approved Windows software and end-user devices.

• Troubleshoot LAN, Wi-Fi and basic network-connectivity issues and coordinate complex cases with the relevant technical teams.
• Guide L1 support staff, keep incident records current and document fixes and recurring issues.

• Coordinate hardware repairs and supplier follow-up, including occasional approved smart-hands work such as disconnecting cables, removing faulty rack-mounted equipment and arranging repair shipments.
• Attend other Singapore locations when required, up to three trips per year, following site procedures.

Requirements

Required skills and experience

• Strong practical knowledge of laptop hardware, Windows installation, configuration and troubleshooting.
• Good LAN, wireless and basic networking troubleshooting skills.

• Sound incident ownership,problem-solving, customer service and communication skills.
• Ability to work onsite and perform the stated occasional local visits and equipment-handling tasks.

Preferred skills Experience supporting an enterprise service desk or onsite IT team and coordinating hardware vendors.

Other

Assignment information This proposed assignment is subject to final client confirmation. No standby requirement is stated.