Desktop Support Engineer Level 1
Must-have:Security
Your tasks
Provide first-line support for laptop hardware, Windows and software issues. Resolve routine requests promptly, keep support records accurate and escalate complex incidents to the L2 team.
- Provide first-level support for Windows, laptop hardware and approved software.
- Install and configure Windows software and assist users with basic system settings.
- Diagnose common laptop and software faults and apply approved fixes.
- Record incidents and actions taken, keep users informed and escalate unresolved issues to L2 support.
- Work independently on assigned tasks while following team support and security procedures.
Requirements
Required skills and experience
- Practical knowledge of laptop hardware, Windows software installation and basic troubleshooting.
- Good customer-service,problem-solving and communication skills.
- Ability to follow support procedures, maintain accurate records and provide timely onsite assistance.
Preferred skills Relevant IT support training,qualifications or equivalent practical experience.
Other
Assignment information LAN administration is not a requirement for this L1 scope.