CUSTOMER SERVICE REPRESENTATIVE (M/F)
Company Description
VIVESCIA is an international agricultural and agri-food cooperative Group with 3.8 billion euros in turnover (as of June 30, 2025) and 4,000 employees (as of January 31, 2026), spread across 14 countries. Specializing in the cultivation and enhancement of cereals and ingredients, VIVESCIA belongs to 9,000 farmer-entrepreneurs from North-Eastern France. VIVESCIA is committed to taking care of the grain, from the Field to the Table, with its collective of men and women engaged in sustainable plant and cereal sectors: 3.5 million tons of cereals are collected on average each year across its Grand Est territories, 2,000 beers consumed every second in the world are brewed from Malteurop malt. 1 product from our Francine brand is purchased every second in France. Grands Moulins de Paris supports 1 in 3 artisan bakers in France. Our expertise also extends to the durum wheat sector with KALIZEA, animal nutrition with NEALIA, and within the biotechnology and plant chemistry ecosystem with ARD.
Grands Moulins de Paris represents more than 100 years of know-how in selecting the best French wheats and producing high-quality flours and miller blends. This expertise allows French baking know-how to shine in more than 65 countries worldwide. Grands Moulins de Paris also features strong brands such as Francine, which has accompanied people of all ages in the kitchen for over 50 years, and Campaillette with its network of member artisan bakers.
With us, only indulgence matters. Whether you prefer pain au chocolat or chocolatine, we await you within our large family, composed of men and women all filled with audacity.
Position
Join us on the Grands Moulins de Paris adventure in the position of:
CUSTOMER SERVICE REPRESENTATIVE - M/F
CDD - 4 months
Position to be filled as soon as possible
Integrated within our Customer Service department, under the hierarchy of the head of this unit, you will manage and process first-level operations as well as the follow-up of customer complaints in compliance with ADV procedures.
We give you something to chew on
Your main missions will be as follows:
- Ensure the management of customer accounts (account opening, definition of pricing conditions, updating customer files)
- Manage orders as well as associated invoicing
- Process customer complaints and the follow-up of penalties
- Monitor customer volumes, perform monthly reporting, and turnover declarations
- Direct requests to support services and ensure their proper handling
- Ensure the management of RAPD
- Collaborate closely with the commercial teams within the scope
Profile
You bring value to our mill
With a Bac +2 degree in admin/management, you have a sense of rigor and analytical capacity. Interpersonal skills are one of your strengths and you enjoy working in a team. You are proficient in office tools (Excel), as well as an ERP (SAP is a plus).
An intermediate level of English (B1) is required.
Other Information
We cultivate benevolence
At Grands Moulins de Paris, we care about the well-being of our employees. This is why we have signed a framework agreement on Quality of Life at Work, revolving around the quality of social relations within the company, equality between women and men, work-life balance, teleworking, and awareness regarding disability. As such, we specify that this position is open to people with disabilities.