AFTER-SALES SERVICE OFFICER - CATAMARAN OUTREMER - M/F

WHAT WILL YOU DO?

Under the responsibility of Romain, our After-Sales Manager, within a team of 12 PEOPLE and BASED IN LA GRANDE MOTTE, you will be in charge of:

AFTER-SALES PROJECT MANAGEMENT:

• Manage assigned after-sales files, from opening to closing,
• Analyze needs and prepare interventions (diagnosis, identification of parts, coordination),
• Plan and organize interventions, notably in coordination with local or foreign partners and subcontractors,
• Ensure work follow-up: compliance with deadlines, quality, and expected standards,
• Guarantee regular and structured reporting on the progress of files.

DIAGNOSIS AND PROBLEM SOLVING:

• Perform technical diagnostics (remotely or on-site),
• Identify root causes and propose suitable solutions,
• Act as an interface with the client: listening, support, and advice,
• Guarantee a high-quality customer experience throughout the processing of the file.

CONTINUOUS IMPROVEMENT:

• Report recurring issues to the Quality department and its manager (product, process, suppliers),
• Participate in the enrichment of technical knowledge bases.

INTERVENTIONS AND FIELD SUPPORT:

• Participate in quality sea trials
• Occasionally participate in international after-sales travel (1 to 2 per year),
• Intervene if necessary in field support (shipyard visits, inspections, technical assistance),
• Occasionally contribute to handling or launching operations.

WE ARE PROUD TO BE ABLE TO OFFER CAREER EVOLUTION PATHS TO OUR EMPLOYEES.

Profile sought:

THIS POSITION IS FOR YOU IF YOU:

Have good general knowledge in:

• After-sales project management, particularly in boating,
• Electricity, plumbing, deck hardware / rigging, composite, and navigation.

You are meticulous, rigorous, autonomous, and punctual. The ability to work in a team is paramount. You are recognized for your organizational skills and stress management.

You have a good sense of customer service and strong interpersonal skills, particularly with foreign clientele (80% OF CLIENTS). You therefore master ENGLISH, especially technical English.

You are comfortable with standard IT tools (PACK OFFICE) as well as ERPs (SAP) and TICKETING tools.

Send us your CV as well as your motivation. If your profile matches our needs, you will be contacted by phone and welcomed to La Grande Motte to visit the shipyard and meet our teams.

AT GRAND LARGE YACHTING, WE ARE COMMITTED TO EXCLUDING ALL FORMS OF DISCRIMINATION WITHIN OUR RECRUITMENT PROCESSES.