E-commerce Manager

We are looking for an experienced, strategic, and results-driven E-Commerce Manager to oversee and optimize our online sales channels, with a strong focus on Online Travel Agents (OTAs) and digital distribution platforms. Key Responsibilities:

• Manage and optimize all OTA channels (Booking.com, Agoda, Expedia, Traveloka, Tiket.com, etc.) and the direct web booking engine.
• Develop and execute yield management and dynamic pricing strategies alongside the Revenue team to maximize RevPAR and occupancy.
• Ensure rate parity, room availability, and regular updates of content, visual assets, and descriptions across all digital platforms.
• Analyze market trends, competitor strategies, and online sales performance through weekly and monthly analytical reports.
• Plan and execute digital promotions, strategic OTA campaigns, and visibility boosts across all online sales channels.
• Maintain strong, professional relationships with Market Managers across all key OTA partners.

Qualifications & Requirements:

• Bachelor’s Degree in Hospitality Management, Marketing, Business Administration, or a related field.
• Minimum 2–3 years of proven experience in a similar role (E-Commerce Manager / Assistant Manager) specifically within the hospitality industry (Hotels/Resorts/Villas).
• In-depth understanding of the OTA ecosystem, Channel Managers, Property Management Systems (PMS), and Central Reservation Systems (CRS).
• Strong analytical skills with a solid foundation in Yield & Revenue Management and a target-driven mindset.
• Professional fluency in English (both spoken and written).
• Excellent communication, negotiation, and cross-functional leadership skills.

Skills: Digital Marketing, Leadership, Customer Service, Order Management, Teamwork, E-commerce