FRONT OFFICE MANAGER

will be responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Guest Services/Front Desk  as applicable. As a head of department, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department and other assigned areas of responsibility.

Supervising front office staff, including Bell staff and front desk agents.

Scheduling employee shifts and managing attendance.

Greeting and assisting guests or clients professionally.

Handling check-ins, check-outs.

Resolving guest complaints and ensuring customer satisfaction.

Training, mentoring, and evaluating front office employees.

Monitoring front desk procedures and maintaining service standards.

Coordinating with housekeeping, maintenance, security, and other departments.

Preparing daily, weekly, and monthly reports.

Handling billing, cash transactions, and ensuring accurate records.

Maintaining office supplies and front office equipment.

Ensuring a clean, organized, and welcoming reception area.

Leadership and team management

Excellent communication and interpersonal skills

Customer service orientation

Problem-solving and conflict resolution

Organizational and time management skills

Computer proficiency  - OPERA PMS is a must

Attention to detail

Ability to work under pressure

Time Management