Your tasks
- Greet arriving and departing guests warmly, manage check-ins/check-outs, verify identification, and issue room keys.
- Handle phone, walk-in, and online reservations, prepare and settle guest folios, and process payments or refunds.
- Communicate room readiness, maintenance issues, or special requests directly with housekeeping, food and beverage (F&B), and engineering teams.
- Answer phone calls, resolve guest complaints calmly, and manage VIP arrivals or special service arrangements.
- Maintain front office logbooks, update Property Management Systems (PMS), compile daily reports, and conduct shift handovers
Requirements
- A minimum of 2 years of experience
- A minimum of a diploma in a related field
