Support Engineer for Las Condes

At Grafton Latam, we are looking for a TI Support Engineer to join us for a project and provide services at a prominent technology company located in Las Condes.

The position requires experience in corporate technical support, end-user assistance, and office technological infrastructure, as well as an advanced level of English to communicate with international users and teams.

Main functions

• Provide on-site and remote technical support to end users.
• Diagnose and resolve incidents related to hardware, software, and connectivity.
• Maintain and support the office TI infrastructure, including networks, cabling, network devices, UPS, printers, telephony, and videoconferencing systems.
• Install, configure, and update operating systems, applications, security patches, software, and antivirus.
• Manage technical requirements via email, telephone, chat, ticketing platforms, and videoconferencing.
• Coordinate with hardware providers regarding incident handling, warranties, and component replacement.
• Keep the inventory of computing equipment, operating systems, and applications updated.
• Support the acquisition, configuration, and delivery of new technological equipment for internal users.
• Provide support for corporate mobile devices iOS and Android.
• Execute other functions related to the position.

Requirements

• Professional degree in Ingeniería Informática, Ingeniería en Computación, Ingeniería en Redes, Ingeniería en Tecnologías de la Información, or a related field.
• At least 2 years of experience in similar TI technical support roles.
• Experience providing on-site and remote support to corporate users.
• Knowledge in hardware, software, connectivity, networks, and office technological infrastructure.
• Experience in the installation and configuration of operating systems, applications, security patches, and antivirus.
• Proficiency in ticketing management platforms and technological inventory.
• Advanced English oral and written, mandatory requirement.
• Ability to hold conversations, assist users, and participate in a technical interview in English.

Position conditions

• Modality: 100% on-site.
• Schedule: Monday to Friday.
• Workplace: Las Condes, Santiago.
• Type of contract: project-based contract.

We invite you to apply and be part of this professional challenge!.

Requirements

• Minimum education: University / I.P. / C.F.T.
• 2 years of experience
• Age: From 25 years onwards
• Keywords: apoyo, support, soporte