Technical Service Administrative Analyst
About the company
Join Grafix Digital and be part of our team!
Your tasks
At Grafix Digital S.A., we are looking for a Technical Service Administrative Analyst with organizational, analytical, and operational monitoring skills, who will contribute to ensuring the continuity and efficiency of our technical services. If you have experience in inventory management, logistics coordination, and process monitoring, this opportunity could be for you!
What will be your purpose? To coordinate and control the administrative and operational processes of the technical service, through the management of requests, service scheduling, dispatch monitoring, and customer service, ensuring compliance with established times and customer satisfaction.
What will be your main responsibilities?
- Service scheduling: coordinate the scheduling of technical services, preventive and corrective maintenance, guaranteeing the timely allocation of resources.
- Inventory management: control the supply, availability, consumption, and rotation of spare parts, components, and consumables.
- Warranties and returns: manage RMA processes, warranties, and returns, ensuring traceability and the timely closure of cases.
- Reports and analysis: prepare and update reports on inventories, consumption, spare parts rotation, and operational monitoring.
- Logistics management: coordinate the dispatch of spare parts and tools, verifying availability, delivery times, and traceability.
- Request management: monitor service orders from opening to closure, validating information and compliance with procedures.
- Platform management: provide support in the administration of the technical service application (SAMM), including request assignment, monitoring of updates, and report generation.
- Documentary control: support the documentary management and administrative processes of the area.
Requirements
What are we looking for?
- Professional or technologist in logistics, business administration, industrial engineering, or related careers.
- 2 to 4 years of experience in administrative processes, logistics, inventory management, or operational support.
- Advanced Excel skills, data analysis, and report preparation.
- Knowledge in supply, control, and inventory rotation.
- Experience in warranty processes, returns, and spare parts traceability.
- Knowledge in internal logistics, transport, and service request administration.
- Intermediate English.
- Organizational, effective communication, analysis, negotiation, and supplier relationship skills.
What we offer
What do we offer?
- Indefinite term contract, directly with Grafix Digital.
- Monthly salary of $2,400,000.
- Schedule from Monday to Friday, from 7:00 a. m. to 4:30 p. m.
How to apply
Apply and be part of a team that works to offer quality service solutions and experiences!
Other
Technical Service Administrative Analyst Keywords
- Technical Service Analyst
- Administrative Analyst
- Operations Analyst
- inventory management
- logistics coordination
- operational monitoring
- process analysis
Work location: Bogotá, Colombia. </body>