Case Manager

GortsUp Academy is an educational company based in Armenia. We offer courses in IT, marketing, sales, accounting, and project management, running 4–6 months, both in-person in Yerevan and online. We currently run around 40 groups simultaneously, with 500+ enrolled students.

At certain points, some students lose motivation and start considering dropping out or pausing their payments. We're looking for someone who knows how to turn dissatisfaction into a result: not just listening and reassuring, but bringing the conversation to a concrete resolution — the student stays in the program and keeps paying.

Working with students who are hesitant about continuing their studies or falling behind on payments due to loss of motivation

Handling objections and retaining clients — grounding every conversation in a concrete next step with a date

At least 1 year of experience in sales

Experience handling objections and client retention (retention, not primary sales)

Work schedule: 5 days a week, 10:00 AM–7:00 PM

Office located in the city center

Transparent KPI and bonus system tied to the retention metric

Work in a fast-growing company

Clear management structure — no unnecessary pressure or chaos

Official employment in accordance with the Labor Code of the Republic of Armenia

Opportunity for career growth within the company

Involvement in interesting and meaningful projects

An environment that values initiative, proactivity, and real results

Opportunities for training, participation in internal workshops and sessions