Patient Service Associate

Your tasks

• Ensure clinic operational readiness and compliance with established service standards.
• Support patients throughout their healthcare journey, including registration, appointment scheduling, discharge processing, cashiering, and general enquiries.
• Provide information on billing procedures and insurance-related matters.
• Assist healthcare professionals with chaperone duties and preparation of consultation documents.
• Handle phone calls, emails, and other service-related enquiries promptly and professionally.
• Provide administrative support and assist with day-to-day clinic operations.
• Perform other assigned duties as required.

Requirements

• Possess at least GCE 'O' Level qualifications or a Diploma.
• Proficient in computer applications and able to work across multiple systems.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Ability to multitask effectively in a fast-paced environment.
• Comfortable working in a healthcare setting, including different clinics and inpatient wards when required.
• Prior experience in customer service, hospitality, healthcare administration, or related service industries is an added advantage.
• Able to work collaboratively in a team environment and adapt to changing operational needs.

How to apply

EA Personnel Name: Lim Yoke Hui

EA Personnel Reg. no.: R1433821

EA License no.: 07C5771

Other

[Job ID: 10161]