Technical Support Engineer

About Us Golden Developer Technology Systems (GDS) is a software and technology company based in El-Shorouk City, Cairo, delivering enterprise solutions including visitor management, HR & time attendance, access control, and video surveillance systems.

We are looking for an experienced Technical Support Engineer (L2/L3) to join our team and support our software products and clients.

Responsibilities Provide Level 2 and Level 3 technical support for the company's software systems

Investigate, troubleshoot, and resolve software and database issues

Write and execute SQL queries to analyze data and fix problems

Communicate directly with clients to understand issues and explain solutions clearly and professionally

Follow up on reported issues until full resolution

Coordinate with the development team on escalated cases

Requirements Excellent communication skills and a professional approach with clients

Strong problem-solving and analytical skills

Location El Shorouk City, Cairo – On-site

Minimum 3 years of hands-on experience in software technical support (mandatory)

Strong SQL skills and experience working with databases

Ability to understand and support enterprise software systems

Excellent communication skills and a professional approach with clients

Strong problem-solving and analytical skills

Bachelor's degree in Computer Science, IT, Engineering, or a related field

Good command of English (reading and writing)

Preferred: Experience with Light Current systems and access control hardware (controllers, card readers, cameras)

Living in or near El Shorouk, Badr, or El Obour City