Business Analyst CRM - Salesforce Implementation for Services (M/F)

Job Description:

We are looking for our client, a player in the industry, for a BUSINESS ANALYST CSAT - Support Lot Manager M/F to start as soon as possible

This job is located in Tarnos

The work schedule for this mission will be: Executive collective flat-rate hours (arrival between 7:00 AM and 9:15 AM, departure between 3:30 PM and 7:00 PM)

Mission Benefits Advances from the 1st day worked A 10% interest-bearing savings plan A €100 bonus after 3 months of placement in the CET 13th month Meal vouchers

Integrated within the Customer Satisfaction group of the Commerce Support and Services Department, your main missions will be the following: ensure C-SAT operational coordination consolidate information and follow action plans facilitate exchanges between different stakeholders collect, analyze and formalize business needs act as the link between users, business units and project teams support projects related to customer satisfaction and new tools participate in testing, deployment and user support phases

You possess the following skills: coordination and project management Business Analyst skills (requirement gathering, workshop facilitation, functional writing) meeting facilitation and the ability to unite multiple stakeholders writing skills organizational skills and autonomy good understanding of issues related to customer satisfaction ease with digital tools, notably power BI + AI-based tools and interest in new technologies.

The gross remuneration without IFM and paid leave allowances is €3080 / month.

Profile Description:

We are looking for profiles You have a BAC+ 5 degree

You speak English fluently (in a professional environment)