Customer Service Officer

Job Description

• Answer customer phone calls, WhatsApp messages, and email enquiries.
• Schedule aircon servicing, maintenance, and repair appointments.
• Coordinate and assign daily jobs to technicians.
• Follow up with customers on appointments and service progress.
• Prepare quotations, invoices, and basic service reports.
• Maintain customer records and update the company system.
• Provide friendly and professional customer service.

Requirements

• Able to communicate in English (spoken and written).
• Basic computer skills (Microsoft Office, WhatsApp, email).
• Good communication and customer service skills.
• Able to multitask and work in a fast-paced environment.
• Responsible, organized, and punctual.
• Experience in customer service or aircon industry is an advantage (training can be provided).