WAITER SUPERVISOR

Job Summary

Supervise and coordinate daily service operations to deliver efficient, high-quality customer service in a dynamic environment.

Responsibilities

• Supervise daily service operations to ensure smooth and efficient customer service delivery
• Assign duties and arrange work schedules for service staff based on operational needs
• Monitor service staff performance to maintain high standards of customer service
• Handle customer enquiries, feedback, and complaints professionally to enhance customer satisfaction
• Train and guide new employees on service procedures, company policies, and workplace standards
• Maintain cleanliness and organization of dining areas and service stations to uphold hygiene standards
• Coordinate with kitchen and other departments to ensure timely and accurate service delivery
• Monitor staff attendance, work discipline, and daily service activities to support operational effectiveness
• Assist management in identifying and implementing improvements to service quality and operational efficiency