Customer Success Manager

Dutch

• Products - Solutions - Integrations - Partners

Dutch

GoBright Team photo flipped

Customer Success Manager

Do you want to help organizations make their workplaces smarter, more flexible, and future-proof? At GoBright, you will work with innovative Smart Workplace technology that makes hybrid working truly effective - for employees, teams, and organizations all over the world. We are growing fast, internationally, and we are looking for someone who wants to grow with us.

Your role

As a Customer Success Manager, you will become the strategic partner for our customers. You will help them get the most out of GoBright and build long-term relationships focused on value, adoption, expansion, and growth. For this position, we are looking for someone available for 0.8-1.0 FTE (32-40 hours). Location: Alblasserdam

You will:

• Guide a significant portion of our customer base through a structured contact schedule (onboarding, quarterly evaluations, reviews).
• Identify upsell and cross-selling opportunities ‑ sales opportunities based on data insights and customer goals.
• Ensure that customers can fully and continuously utilize our solutions.
• Work closely with Product Management, Sales, and Support to, for example, translate customer feedback into improvements.
• Manage implementations (project management) and ensure progress and quality.
• Monitor customer satisfaction (CSAT) and actively contribute to the retention of the full customer portfolio (CRR).

English will often be your working language - our customers are located all over the world.

Who you are

You are energetic, customer-oriented, and solution-oriented. You understand the needs of customers, take responsibility, switch easily between topics, and feel at home in a dynamic SaaS environment.

You bring:

• 2-5 years of experience in Customer Success Management or Account Management.
• Affinity with software (SaaS) and digital wor...