AI Transformation Manager

We are looking for an AI transformation manager to modernisecore service delivery lines—including corporate secretarial, accounting, taxplanning, immigration/work passes, and HR payroll—by identifying, prioritising,and deploying AI-driven solutions. The goal is to reduce manual turnaroundtimes, minimise processing errors, and free up professional consultants tofocus on advisory work.

Key Responsibilities

1. Service Automation & Workflow Redesign

• Corporate Secretarial: Implement AI agents to draft standard board resolutions, extract key dates from regulatory updates (e.g., ACRA updates), and automate statutory book updates.
• Accounting & Tax: Deploy intelligent document processing (IDP) and LLM-based solutions to automate invoice matching, receipt categorization, expense line-item allocation, and preliminary tax computation drafts.
• Work Passes & Immigration: Build automated workflows to screen candidate profiles against Ministry of Manpower (MOM) or regional compliance criteria, autofill complex visa application portals, and draft appeal letters.
• HR & Payroll: Optimise payroll processing by using AI to cross-reference variable time sheets, identify anomalies, and handle first-line employee payroll queries via intelligent chatbots.

2. Project Lifecycle & Change Management

• Use-Case Evaluation: Map end-to-end workflows across business units to find bottlenecks and evaluate AI feasibility based on ROI, compliance risks, and technical readiness.
• Cross-Functional Bridge: Translate operational pain points from accountants, tax agents, and corporate secretaries into functional tech requirements for developers or external vendors.
• User Adoption & Enablement: Facilitate training sessions, workshops, and "AI office hours" to upskill traditional administrative staff and overcome resistance to automation.
• Governance & Compliance: Collaborate with legal and security teams to ensure all AI tools handle sensitive client data (financial records, passports, payroll data) in accordance with PDPA, GDPR, and banking-grade security standards.

Experience & Background

• Transferable Experience: 3+ years of experience in project coordination, business analysis, operations management, or professional services (such as senior roles in accounting, corporate secretarial, or HR administration).
• Proven Learning Agility: A demonstrated track record of quickly learning and implementing new digital tools or workflows within your previous teams.
• Industry Knowledge: A solid understanding of the day-to-day operations in corporate services (e.g., managing client onboarding, tax filing timelines, work pass submissions, or payroll cycles) is highly valued.

Technical Literacy & Mindset (No Coding Required)

• AI Curiosity & Practical Exposure: Enthusiastic about technology with hands-on experience using consumer AI tools (e.g., ChatGPT, Claude, Microsoft Copilot) to improve your personal productivity or streamline daily tasks.
• Process Improvement Mindset: Natural ability to look at a messy manual workflow (like manual data entry from physical receipts) and logically break down how it can be simplified or automated.
• Digital Tool Familiarity: Comfortable learning modern workplace software, such as cloud accounting tools (e.g., Xero), HR portals, or basic automation/workflow tools (e.g., Excel macros, Power Automate, or project management platforms like Asana/Monday.com).

Soft Skills & Change Leadership

• Empathy & Communication: Strong interpersonal skills to listen to colleagues' frustrations with current software and explain new AI features in a simple, non-technical way.
• Problem-Solving & Adaptability: A resilient, experimental mindset—comfortable with trial-and-error when testing out new software solutions.