FIELD ENGINEER

Position Summary

The Field Engineer – IT is responsible for onsiteinstallation, configuration, commissioning, troubleshooting, maintenance, andtechnical support of IT infrastructure and related products at customer sitesand onboard vessels. This role requires hands‑on expertise in remote desktopservices, servers, virtualization, cybersecurity solutions, firewalls,networking equipment, and other IT systems. The engineer will also handleescalated technical issues and ensure the stability, security, and performanceof installed systems.

Key Responsibilities

ITSystems & Software

• Install printers and scanners with respective onboard computers.
• Deploy and configure pre‑configured computers with network connectivity.
• Set up common folders and enable sharing across all network PCs.
• Install essential software (MS Office, Adobe, WinRAR, ESM Browser, etc.).
• Configure internal mail accounts on all onboard PCs.

Infrastructure & Networking

• Perform onsite installation, commissioning, testing, and troubleshooting of IT products.
• Troubleshoot Remote Desktop Services (RDS), connectivity, and performance issues.
• Install and configure servers, VMs, and domain infrastructure.
• Configure and maintain firewalls (Net gear, Cisco Basic, Microtek, Marpoint, FutureKonnect, HAMS).
• Troubleshoot LAN/WAN, routing, and connectivity issues.
• Configure GTReplication and related file replication systems.

Cybersecurity

• Deploy and troubleshoot endpoint security and antivirus solutions (GT Sentinel, PortIT, Vanirlite AV, Datto EDR, CrowdStrike).
• Support cybersecurity incidents and coordinate with remote support teams .

CCTV Systems

• Install, configure, commission, and troubleshoot CCTV systems onboard vessels.
• Set up cameras, NVR/DVR, PoE switches, cabling, and accessories.
• Perform upgrades, preventive maintenance, and fault rectification.
• Configure CCTV systems for remote monitoring and conduct system handovers.

Field Service & Project Execution

• Conduct preventive maintenance, health checks, and equipment replacement.
• Coordinate with customers, vessel crew, agents, and internal teams.
• Prepare installation, service, commissioning, and configuration reports.
• Ensure compliance with company procedures and project requirements.
• Travel to customer sites and vessels as required.

Key Skills & Competencies

• Strong hands‑on IT field support experience.
• Knowledge of computer hardware, peripherals, and network configuration.
• Expertise in RDS, servers, VMs, and domain infrastructure.
• Practical experience with firewall installation and troubleshooting.
• Knowledge of LAN/WAN, routing, and connectivity.
• Cybersecurity monitoring and incident handling.
• Familiarity with replication, antivirus, and EDR solutions.
• Strong documentation, reporting, and customer‑facing skills.
• Ability to work independently and travel frequently.

Additional Advantage

Knowledge of marine communication equipmentinstallation, configuration, and maintenance onboard vessels will be consideredan added advantage.