Application Operations Engineer (Bank)
As we are covering the bank’s global operations, you will work in rotational shifts and also be occasionally doing on-call support during non-business hours.
On call support: This covers 7 consecutive days during non-business hours to manage escalated incidents and to work on planned changes, weekend included.
Rotational shifts: Members in the team will rotate accordingly around 3 shifts (time will shift to an hour later during the daylight saving time period in the year).
- Morning: 7am-4pm
- Afternoon:2pm-11pm
- Evening: 4pm-1am
Main responsibilities
- Providing primary operational technical support and assist the functional support teams
- Improving complex operations (DRP, Migrations, Major maintenance etc.)
- Improving reliability and quality of our systems (automation, monitoring, alerting, security, RCA etc.)
- Reducing time-to-market by implementing CICD pipelines where possible
- Managing technical issues, escalations and ensuring good level of delivery
- Maintain, improve and standardize existing workflow processes and framework
- Promoting knowledge sharing within the organization (trainings, documentations etc.)
- Bridging the gap between Dev and Ops
- Maintain programmable code outlined in technical instructions and specifications for operating systems.
Qualifications and Profile
At least a Bachelor’s degree in any of these faculties:
- Computer Science
- Information Technology
- Programming & Systems Analysis
- Science (Computer Studies)
Functional
- Experience in a banking environment.
Technical
- Minimum 3 years of experience with UNIX environments
- Minimum 3 years of experience in scripting languages such as Python, Powershell
- Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes
- Experience with task schedulers such as Control-M
- Good understanding of IT ecosystems and application architectures
- Knowledge about
- CICD pipelines, ITIL practices, Agile practices, Lean
- Observability tools such as Grafana, Kibana, Prometheus, AppDynamics or Dynatrace is a plus
Other Professional Skills and Mindset
- Good analytical and problem solving skills
- Proactive and able to propose new ideas
- Positive attitude towards continuous learning and improvement
- Team player
- Curious about new technologies
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