Concierge (Central)

Served as the first point of contact for members and guests, delivering professional, personalised, and high-quality customer service.

Managed membership administration, including applications, member records, billing coordination, CRM updates, and reservation bookings for dining, events, and club facilities.

Handled member enquiries, feedback, and service recovery matters promptly while building strong relationships to enhance member engagement and satisfaction.

Coordinated communication of club events, promotions, updates, and member privileges across various channels and supported the execution of member activities and lifestyle experiences.

Supported daily club operations, including front-of-house coordination, event setup assistance, F&B service operations, and seamless coordination between concierge and operational teams.

Maintained accurate operational records, managed digital member portals and reservation systems, and ensured hospitality and presentation standards were upheld across all member-facing areas.

Requirement: Education related to customer service in hospitality or related industry

Additional Information: Up to $3500 Located at Raffles Place Shift work, Monday to Friday, Saturday (only if there is event or appointment)

We regret that only shortlisted candidates will be notified. GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | Remus Gan | Registration No: R21102972