Customer Service Officer

GLOCOM ENGINEERING PTE. LTD.Singaporemycareersfuturepublished 09/24/2026

Responsibilities:

  • Support Sales Team in orders processing i.e. purchase orders, sales orders, delivery orders etc.
  • Material request planning and processing.
  • Assist Sales Team in preparing quotations for customers.
  • Process, track and coordinate sample requests with suppliers and customers.
  • Process work orders for parts produced in-house
  • Monitor delivery dates and times of the suppliers and other relevant departments to ensure sales orders are delivered in a timely manner.
  • Assist QA department in handling rejects from customers and suppliers to meet customer’s satisfaction.
  • Study the forecast demand from customers closely and make purchase orders to suppliers as per required demand to ensure that stock inventory is in control.
  • Produce sales reports on a regular basis as per request by Manager
  • Train new employees to ensure they understand the job requirements.
  • Support Sales Team in daily operation to meet monthly sales targets and goals set.
  • Perform any other ad-hoc duties as assigned by superior or management

Requirements:

  • Minimum ‘O’ level qualification
  • At least 1-3 years of experience in customer support/procurement/ functions or in a similar capacity
  • Proficient in Microsoft Excel
  • Meticulous and attention to detail
  • Experience with MRP process and low
  • Good organisational, time management and problem-solving skills
  • Ability to work under pressure and in a fast-paced environment
  • Adaptability to change priorities and deadlines.
  • Team player mentality with a collaborative approach to work
  • Experience in administration and high volume of work may be advantageous