Business Development Officer

Your tasks

Business Development and Sales

• Identify and pursue new business opportunities across the Facilities Management sector.
• Develop a pipeline of prospective clients, including corporate offices, commercial buildings, industrial facilities, banks, pharmaceutical companies, manufacturers and property management organisations.
• Proactively contact potential clients through telephone calls, emails, networking, meetings and site visits.
• Arrange and attend client meetings to present the company's services and capabilities.
• Develop relationships with key decision-makers, procurement teams, property managers and facilities managers.
• Identify opportunities for integrated FM, cleaning, technical maintenance, security, landscaping, pest control and other related services.
• Achieve agreed monthly, quarterly and annual business development targets.

Lead Generation and Market Research

• Research the Nigerian market to identify potential clients, competitors and emerging business opportunities.
• Maintain an active database of prospects, contacts, upcoming contracts and potential tenders.
• Monitor contract renewals and identify opportunities to replace incumbent service providers.
• Identify new sectors, geographical markets and strategic partnerships that could generate revenue.
• Provide regular market intelligence and competitor updates to management.

Tenders and Commercial Proposals

• Identify suitable tenders, requests for proposals (RFPs), requests for quotations (RFQs) and other procurement opportunities.
• Coordinate with Operations, Finance and management to prepare accurate, competitive and commercially viable proposals.
• Arrange site surveys and obtain relevant operational information before quotations are submitted.
• Ensure all submissions meet client requirements and deadlines.
• Follow up on submitted tenders and proposals, obtain client feedback and record outcomes.
• Support commercial negotiations and contract award discussions.

Client Relationship Management

• Build and maintain strong relationships with existing and prospective clients.
• Maintain regular communication with clients throughout the sales process.
• Identify opportunities to expand existing contracts through additional services or increased scope.
• Ensure a professional approach to client engagement and protect the company's reputation.
• Record client feedback and communicate relevant requirements to the Operations team.

Reporting and Administration

• Maintain an accurate CRM system or business development tracker.
• Prepare weekly reports detailing leads, meetings, proposals, tender submissions, pipeline value and expected contract awards.
• Provide monthly performance reports to the Country Manager.
• Maintain records of client communications, proposal submissions and follow-up actions.
• Forecast potential revenue and advise management of significant commercial opportunities and risks.

Requirements

• Bachelor's degree or HND in Business Administration, Marketing, Sales, Estate Management or a related discipline.
• Minimum of 2–3 years' experience in business development, sales or commercial account management.
• Experience in Facilities Management, property services, contract cleaning, building maintenance or a related B2B service industry is an advantage.
• Demonstrable experience in lead generation, client engagement, proposal preparation and sales conversion.
• Knowledge of the Nigerian corporate and commercial market.
• Experience with tenders, procurement processes and contract negotiations is desirable.

Skills and Competencies

• Strong sales, negotiation and closing skills.
• Excellent written and verbal communication.
• Ability to identify and engage senior decision-makers.
• Strong presentation, networking and relationship-building skills.
• Commercial awareness and understanding of contract profitability.
• Good organisational, planning and time-management abilities.
• Competent in Microsoft Office and CRM or sales-tracking systems.
• Self-motivated, persistent and comfortable working to targets.
• Ability to work independently while collaborating with operational and commercial teams.
• High standards of integrity, professionalism and accountability.

Other

Key Performance Indicators (KPIs) Performance will be measured against agreed targets, including:

• Number of qualified new business leads generated.
• Number of prospective client meetings and site visits completed.
• Number and value of quotations, proposals and tenders submitted.
• Value of qualified opportunities within the sales pipeline.
• Number and value of new contracts secured.
• Revenue and gross profit generated from new business.
• Conversion rate of qualified opportunities into awarded contracts.
• Timeliness and quality of client follow-ups and management reports.
• Development of new sectors, accounts and strategic client relationships.