Senior Visa Consultant

Key Responsibilities Clarify client destination, purpose, dates, and visa category; set realistic expectations

Coordinate applications across tourist, business, family, transit, study, and work categories

Issue documentation checklists and review files for completeness and consistency

Coordinate appointments, biometrics, and submission handovers; maintain a secure live-application tracker

Deliver courteous, empathetic client communication and manage service recovery

Perform quality control on files, forms, and payments; ensure secure data handling and report suspected fraud

Coordinate with sales/reservations teams and report on volume, completeness, and referrals

Coach junior consultants and help maintain SOPs, checklists, and training materials

Diploma/degree in Travel & Tourism, Hospitality, Business, International Relations, Law, or related field

4–6 years of progressive experience in visa assistance, documentation, or immigration services

Demonstrable experience with Schengen, UK, US, Brazil, Türkiye, or other visa markets

Strong written and spoken English; additional languages an advantage

Sound understanding that visa decisions rest with authorities — truthful, confidential, and quick to escalate

Required Skills Documentation and process control (checklists, forms, appointments, secure files, tracking tools, QC)

Strong customer-service capability: clear communication, expectation management, complaint handling

Proficiency with CRM, document-management platforms, calendars, appointment systems, and secure file-sharing

High integrity and ethical discipline; discretion with confidential information

Preferred (Nice to Have) Formal training in visa documentation, travel services, privacy, or compliance

Experience in multi-country, multi-language, or high-volume corporate-client settings

Familiarity with visa-application-centre processes and online appointment platforms

CRM automation, document-management systems, and sales-handover experience

Experience: 4–6 years in visa assistance, documentation, or immigration services