Human Resources Department Head

General Description:

The HRD leads the HR function of GLOBBING in Armenia. The role builds reliable, business-minded HR that works for both the people result and the financial result of the company, through hiring, headcount, pay and the people system.

The HRD takes over the HR Armenia team and all operational HR in Armenia, works peer to peer with managers at every level, and grows into a full member of the company's leadership team.

HR Function Leadership:

Lead the HR Armenia team: hiring, tasks and pay within the approved budget.

Run all operational HR in Armenia: processes, tools and documents.

Manage the HR budget.

Keep a single source for HR documents.

Recruitment and Succession:

Run recruitment for all positions below the leadership team, including volume hiring of frontline staff.

Meet the HR service level agreement, with its own time-to-fill deadline for each position type.

Make offers within the approved pay grid.

Build ready replacements and successors for risk positions.

Headcount, Pay and Payroll:

Maintain a transparent staffing table and clear pay logic.

Keep headcount and pay in line with the approved staffing table.

Run payroll and headcount audits and track the payroll-to-revenue ratio.

Recommend HR policies, pay grid, bonus logic, staffing table changes, and terms of exits with severance or settlement for approval.

Organization and HR Operations:

Maintain the org chart for each functional unit, with functional descriptions.

Run attendance (in / out) control.

Handle employee relations and labour-law matters, including difficult cases and exits.

Partnership with Managers:

Agree hiring, dismissals and pay changes with line managers, within the approved staffing table and pay grid.

Bring a voice to people-related management decisions in Armenia.

Take part in the company's leadership meetings.

HR Data and Reporting:

Prepare reports for management: headcount, payroll, hiring funnel and time to fill.

Use HR data to support decisions on hiring, headcount and pay.

Proven hands-on HR execution: personally ran hiring, onboarding, payroll and HR cases.

Business-minded: thinks and talks in money, headcount and pay.

At least 2 years managing an HR or recruitment team with direct reports.

Confident work with HR data: headcount, payroll, hiring funnel and reports for management.

Hands-on HR in a high-volume operation with many frontline staff: contact center, delivery, retail or similar.

Knowledge of Armenian labour law, payroll and employee relations, including difficult cases.

Nice to have:

Grew from volume recruitment or HR management in a company of several hundred employees with many frontline staff.

At least 7 direct reports.

Experience in a company of 100+ employees.

Experience with an HR system (HRIS) and its rollout.

We welcome:

Candidates from any industry.

Experience in a mid-size company and in one country.

Growth into strategic HR within the role.