Leisure Travel Advisor

As a Leisure Travel Advisor, you will be responsible for assisting clients in planning and organizing their travel experiences, while also providing operational and administrative support for products (including GSA, wholesaling, visa, and others).

You will design customized itineraries, coordinate travel logistics, manage bookings, and ensure a seamless and memorable travel experience for clients. This role requires strong organizational skills, attention to detail, and a good understanding of travel destinations and products.

Key Responsibilities

• Gather and assess client requirements (e.g. budget, travel duration, accommodation preferences, meal requirements, and special requests) when handling new enquiries.
• Liaise effectively with suppliers and partners to develop tailored itineraries and quotations, while negotiating for the most competitive rates and value-added inclusions.
• Provide administrative and operational support to the department, including handling phone and email enquiries, preparing quotations and invoices, and coordinating collection of deposits and final payments.
• Manage client queries, requests, and feedback promptly and professionally to ensure a high level of customer satisfaction and service excellence.
• Build and maintain strong working relationships with internal stakeholders, external clients, and travel partners (e.g. airlines, hotels, tour operators).
• Support visa application processes where required, including documentation checks, coordination with embassies/agents, and ensuring timely submission.
• Assist in sales-related activities, including responding to sales leads, preparing proposals, and identifying opportunities to upsell or cross-sell travel products and services.
• Participate in client visits, travel fairs, and meetings with corporate clients or agents to strengthen relationships and support business development efforts.
• Collaborate with agents and partners to facilitate smooth bookings and ensure alignment on client requirements and service delivery.
• Be prepared to work extended hours during peak travel seasons, major projects, or travel fairs as required.

Key Requirements

Experience & Qualifications

Diploma or degree in Tourism, Hospitality or a related field preferred. Prior experience in leisure travel consulting, travel operations, or customer service is an advantage.

Skills & Attributes

• Strong organisational skills with high attention to detail.
• Excellent communication and interpersonal skills.
• Customer-focused with a service-oriented mindset.
• Proficient in common travel booking systems and Microsoft Office applications.