IT Helpdesk L2 (Project Based)

Your tasks

• Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
• Manage and maintain systems such as Active Directory, DNS, DHCP, and VPN connections.
• Perform root cause analysis and provide permanent solutions for recurring incidents.
• Create and maintain technical documentation, troubleshooting procedures, and user guides.
• Collaborate with Network, Infrastructure, and System Administration teams to ensure IT service continuity.
• Develop and maintain basic scripts or automation tools to improve support efficiency.
• Ensure all IT support activities comply with company security and service level policies.

Requirements

• Bachelor’s degree (S1) in Computer Science, Information Technology, or a related field (mandatory).
• Minimum 4 years of experience in IT Helpdesk Level 2, Technical Support, or IT Support handling advanced escalations.
• Proficient in Windows (client and server), networking (TCP/IP, VPN, VLAN), and system troubleshooting.
• Solid understanding of Active Directory, Group Policy, file sharing, and user access management.
• Familiar with ticketing systems such as Jira Service Desk, Freshservice, or OTRS.
• Good communication skills and ability to collaborate with cross-functional teams.
• Ability to write and understand basic code or scripts (e.g., PowerShell, Python, or Bash).