VIP Support Technician (M/F)
Machine translation — original language: French.Show original
Your tasks
Your main missions
- Provide local IT support (Levels 1 and 2) to users and VIP populations.
- Handle requests (calls, tickets, incidents, service requests, and projects).
- Diagnose, qualify, and resolve hardware, software, and network incidents.
- Support and advise users in the use of IT tools.
- Escalate complex incidents to the appropriate skill groups and ensure follow-up until resolution.
- Prepare, install, configure, and refresh workstations and IT equipment.
- Intervene on hardware and guarantee reliable equipment diagnosis.
- Ensure the follow-up, reminders, and closure of tickets in compliance with service commitments.
- Create, update, and enrich procedures and knowledge base articles.
Requirements
- Training in IT (Bac to Bac+2 or equivalent)
- Solid technical expertise in Windows 11, macOS, Microsoft 365, and mobile environments.
- Mastery of automation tools (Power Automate, PowerShell, Zscaler).
- Knowledge of ServiceNow and ITIL procedures.
- Excellent communication skills and a sense of VIP service.
- English level B2.
Other
We are a signatory of the "Charte de la Diversité" We value the accessibility of our offers to all profiles and strongly convey the values of equality, equity, and diversity in our recruitment procedures.