Helpdesk Support Technician (M/F)

A human-sized recruitment firm, Gitec IT, a subsidiary of VNH Resources Group (CDI, CDD and Interim), has been a partner for 15 years to multiple end clients and Digital Services Companies (ESN) in France. We support all our employees in the long term. This proximity makes our firm a trusted player. Our IT agency is recruiting for one of its clients: 04 Helpdesk Technicians M/F

Job Description:

As part of a user support service within a large group, you will provide level 1 support for incidents and requests related to office software and applications.

Your missions:

Receive and qualify user requests remotely (telephone, email, portal). Record and track tickets in the ticketing tool. Resolve N1 incidents (office software and applications). Escalate to N2/N3 teams if necessary with a complete diagnosis. Ensure follow-up of files until their resolution. Guarantee user satisfaction. Contribute to the enrichment of the knowledge base. Alert in case of a critical incident or sensitive file.

Profile sought:

Technical training (IT, systems, networks or maintenance) Minimum 1 year of experience in user support / helpdesk Good analytical and problem-solving skills Sense of service and team spirit Rigor, reactivity and autonomy.

This position requires mastery of at least one of the following foreign languages: English Italian