Senior Sales Account Manager
Founded in London in 2004, Gingerlily is a family-owned, B Corp–certified luxury brand, specialising in pure mulberry silk bedding, bed linen and sleepwear. Our collections are stocked by some of the world’s best department stores – including Harrods, Bloomingdale’s, Printemps, El Corte Inglés and John Lewis– and used by high end interior designers. The Role We’re looking for an experienced, proactive and commercially driven Senior Sales Account Manager to manage our UK and European wholesale and trade business. Working closely with the CEO and senior team, you will be responsible for delivering revenue growth while maintaining a strong focus on profitability, growing existing key accounts, acquiring new accounts and stockists, making sure every order – from quotation through to delivery reflects the quality of the brand. The role combines strategic account management with hands-on commercial operations: forecasting, pricing, EDI and order management, warehouse coordination and bespoke projects. It is a key link between Customers, senior management and external partners. As part of a small, collaborative team, this is a hands-on role. While you will take ownership of your accounts and sales objectives, everyone at Gingerlily contributes beyond their immediate remit when needed, supporting wider business priorities, team activities and projects as they arise. Key Responsibilities Account Management and Growth Take ownership of delivering profitable sales growth across your accounts, working towards agreed revenue and margin targets and ensuring commercial decisions balance customer opportunity with the profitability of the business. Manage and grow relationships with key UK and EU retail accounts, from trading reviews to annual plans, occasional UK and European travel for client visits and trade fairs. Hold regular reviews with buyers, using sell through and stock data to recommend replenishment, new lines and marketing support. Communicate annual price changes and discontinued lines clearly and in good time, protecting the relationship. Proactively build and maintain a strong new-business pipeline, identifying, approaching and converting suitable new stockists, retailers, designers and trade partners across the UK and Europe. Take a proactive approach to sales, regularly identifying opportunities within both existing and prospective accounts rather than relying solely on inbound enquiries. Set budgets and forecasts by account and report on performance to the CEO and senior management. Negotiate trading terms, contracts and manage agreed pricing updates. Handle quotations, invoicing, EDI and account set-up (Sage), and coordinate fulfilment with our UK and Netherlands warehouses. Prepare translated packing lists for EU partners and export documentation, working with the warehouse and carriers on customs requirements. Represent Gingerlily at trade fairs and train retail teams on our products.
Commercial Planning and Reporting Take ownership of agreed sales, margin and new-business targets, monitoring performance throughout the year and taking proactive action where performance is behind plan. Maintain a clear and active sales pipeline, providing realistic forecasts and visibility of opportunities, risks and expected revenue. Develop clear growth plans for key accounts, identifying opportunities across product, distribution, replenishment, launches and marketing activity. Help to prepare annual budgets and forecasts by account, and re-forecast during the year. Report monthly to the CEO and Financial Controller on sales against target, pipeline and key account performance. Monitor market and competitor activity and share insights with senior management, marketing and product teams.
Order Management and customer service Prepare and issue quotations, proformas, invoices and delivery estimates. Set up new trade accounts in Sage and keep records accurate. Manage EDI processes with trading partners, ensuring orders, dispatch notes and invoices transmit accurately and on time. Keep customers updated throughout production and delivery, managing expectations and resolving issues quickly. What you’ll bring Proven B2B / wholesale account management experience, ideally with UK and European department stores. Proactive, results-driven and commercially minded, with a track record of creating opportunities and delivering against sales and margin targets while maintaining a focus on profitable growth. A background in luxury homeware, interiors, textiles, fashion or another premium consumer brand. Strong commercial judgement, with a clear understanding of revenue, gross margin and profitability, and the confidence to make commercially sound decisions when negotiating pricing, terms and opportunities. Excellent organisation and attention to detail, with good Excel and systems skills (Sage or similar). Confident communicator, able to build lasting relationships with buyers, designers and partners. A collaborative, adaptable approach suited to a small business environment, where priorities can move quickly and everyone contributes to the wider success of the team.
What we offer Salary of TBC depending on experience 24 days’ holiday plus bank holidays and Christmas till New Year Pension, staff discount on Gingerlily products, other benefits. A close-knit team where your ideas are heard and your results are visible. As a certified B Corp and accredited Real Living Wage Employer Gingerlily is an equal opportunities employer committed to creating an inclusive environment where individuals from all backgrounds are welcomed, valued and supported. Occasional travel to European clients and trade fairs.