Are you at the beginning of your IT career? We are looking for a 1st Line Support Technician!

Do you have a great interest in IT and like helping people? Do you want to gain valuable experience in a role where no two days are the same? Then this could be the next step for you.

About the role As a 1st Line Support Technician, you are the first point of contact for users needing technical assistance. You handle incoming cases via telephone, email, and chat, and assist with everything from simple support queries to troubleshooting and problem-solving.

You will become an important part of the support team where service, communication, and accurate documentation are in focus.

We believe that you

• Have a secondary or post-secondary education within IT, or equivalent experience
• Perhaps have completed a YH-education and performed LIA
• Speak and write fluently in Swedish and English
• Have basic knowledge in:

* Active Directory * Networks (DHCP/DNS, TCP/IP) * ServiceNow or similar case management systems * Troubleshooting in a Windows environment

• Have experience with Windows, and it is a merit if you have also worked with Linux

We offer

• Employment as a consultant via Gigstep
• Opportunity to develop and broaden your technical knowledge
• Supportive colleagues and close contact with Gigstep

Does it sound interesting? We work with continuous selection, so send in your application today. We look forward to hearing from you!