Application Support Engineer M/F

Grafton is recruiting, on behalf of one of its international clients operating in an industrial environment, an Application Support & Lifecycle Engineer.

Your mission

Within the IT team, you will ensure the technical lifecycle management of business applications up to Installation Qualification (IQ). You will intervene in installation, configuration, updates/patches, IT documentation, as well as the preparation and execution of IQ activities and associated IT support.

The position is centered on the technical dimension: it does not include functional qualification (OQ/PQ) nor the responsibility for regulatory validation, which is handled by the QA/VSI teams.

You will operate in a demanding context, at the heart of deployment, cybersecurity, change management, and availability issues for critical systems supporting industrial operations.

Your main responsibilities

• Install, configure, and maintain business applications (prerequisites, versions, patches).
• Coordinate technical patching (OS, middleware, applications) with IT, business, and QA teams.
• Write and maintain technical documentation (procedures, configurations, versions, system sheets).
• Contribute to technical qualification/validation activities (IQ scope) in connection with QA/VSI.
• Perform technical impact analyses during version upgrades (minor/major).
• Participate in the review and implementation of application and technical changes.
• Guarantee traceability via ITSM tools and the CMDB.
• Provide the necessary technical elements to QA/VSI for validation, without bearing the responsibility for it.
• Monitor releases/patches and propose relevant updates.

Governance & interactions

• Participation in the CAB (Change Advisory Board) to present changes and their impacts.
• Continuous collaboration with QA/VSI on the alignment of IQ activities.
• Participation in release and security reviews.

Profile sought

• Master's degree (Bac+4/5) in IT/systems or equivalent.
• Experience in several of the following skills: Business applications
• Windows Server, Active Directory
• Software deployment
• N2/N3 application support
• Change control / change management
• Technical documentation
• Regulated environments
• Experience in a regulated environment (industry, healthcare, banking, insurance) is a plus. GxP / GAMP5 training possible.
• Document rigor, sense of service, comfort in critical environments.
• Professional English is mandatory.