Account Analyst PL.

Working at GHFLY means being part of something bigger. Here, we don't just follow the future - we create it. With restless people, guided by purpose and driven by results, we transform data, technology, and strategy into real growth for our clients and for our careers. We are a team that believes in freedom with responsibility, in learning all the time, and in thinking big - because every challenge is a chance to grow and leave a positive impact.

Responsibilities and assignments

• Act as a bridge between the client and the development team, ensuring the translation of business demands into technical deliveries.
• Organize and prioritize the backlog of deliveries and support for e-commerce platforms (VTEX and similar) using agile methodologies.
• Ensure continuous compliance with deadlines and SLAs for delivery and support agreed upon with the portfolio clients.
• Perform expectation management, negotiation, and transparent communication regarding deadlines, risks, and critical incidents with clients and leadership.
• Maintain a close relationship with technical and business stakeholders, ensuring constant alignment and monitoring of metrics (CSAT/NPS).

Requirements and qualifications

• Experience as a Product Owner or Product Manager in backlog management and prioritization using agile methodologies (Scrum/Kanban).
• Knowledge and practical experience in e-commerce platforms, focusing on VTEX (or fast learning) and management/ticket tools (Jira, Zendesk or similar).
• Experience with SLA management for delivery and support in customer service and direct client interface.
• Strong organizational capacity, expectation management, and excellent communication to connect technical and business teams.
• Proactive posture, ownership mindset, autonomy, and calmness to manage high-pressure situations and backlog reprioritization.
• Intermediate English knowledge for reading technical documentation of e-commerce platforms.

Additional information

Being a #GHFLYER has many advantages! We value your well-being and development. Here, you have benefits designed for your quality of life, growth, and professional development.

Financial and well-being benefits

• Meal voucher and/or food voucher on the Ticket Flex card (no discount);
• Transportation voucher or mobility allowance (no discount);
• Wellhub to take care of physical, mental health, and well-being;
• MetLife Life Insurance;
• Creditas (salary advance, special conditions for loans and purchases at Creditas Store without compromising the credit card limit);
• Bracov pharmacy agreement, valid at the largest networks in Brazil;
• Access to SESC, with facilities in education, well-being, tourism, culture, and much more.

Health and dental plans with different options to meet your needs:

• SulAmérica - Health and Dental (national, with monthly discount and no co-payment);
• Paraná Clínicas - Health (regional, with monthly discount and no co-payment);
• Dental Uni - Dental (national, with monthly discount and no co-payment);

Benefits that make a difference

• Inclusive and extended parental leave – 6 months for mothers and 20 days for fathers, including adopters, trans women, trans men, and same-sex couples;
• Pet leave – in case of adoption, you receive a day off to enjoy your new companion;
• Pilot Hunter – our referral program that rewards you when your recommendation is hired.

Our work model: Flex-Ability

• Hybrid model for those in Curitiba and São Paulo, we go to the office 3x per week;
• Birthday day off – one day off in your birthday month to enjoy as you wish;
• Anniversary day off – one day off to enjoy your company anniversary as you prefer;
• Reset day – flexibility to use bank hours in a planned manner;
• Flexible work time – possibility to start work between 8am and 10am and finish between 5pm and 7pm, according to the area's dynamics, client demands, and alignment with leadership;
• Work-from-anywhere weeks – possibility to work from anywhere in the world for up to 4 non-consecutive weeks per year, variable by seniority.

Development and Culture

Growth happens with clarity, monitoring, and constant exchange. Therefore, professional development is part of daily life, with structured spaces for learning and evolution.

• Monthly 1:1s with leadership, focused on alignment, feedback, and development;
• PDI (Individual Development Plan) built with leadership support, guiding next steps and continuous evolution;
• Structured evaluations, combining self-assessment, leadership feedback, and strategic alignment;
• Internal recruitment, encouraging growth within the company.