Senior Telesales Representative

🎓 Fresh graduates encouraged to apply — no prior freight forwarding experience required

⚠️ This is a phone- and client-facing role — not a social media / content role. If your candidate's background is purely in social media management, content creation, or graphic design, this role will not be a fit. We're looking for strong communicators who are comfortable talking to people and negotiating outcomes, not managing online content.

What They'll Do

• Make outbound calls to prospective and existing clients daily — this is a phone-first role
• Build rapport quickly with strangers over the phone and in person
• Negotiate pricing, terms, and service expectations directly with clients and vendors
• Prepare quotations and proposals, and follow up consistently to turn conversations into confirmed business
• Handle objections and pushback professionally — not every call goes smoothly, and we need someone who doesn't give up after one "no"
• Work closely with our operations and pricing teams to ensure smooth shipment execution
• Learn the fundamentals of freight forwarding — Incoterms, air/sea rate structures, customs documentation — through structured on-the-job training
• Maintain accurate client and pipeline records in our CRM and quoting system

What We're Looking For

Must-have:

• Strong verbal communication skills — confident, clear, and persuasive on the phone and in person
• Some experience with telemarketing, cold calling, customer service calls, or any role involving direct phone/in-person conversations with strangers (sales, appointment setting, surveys, debt collection, etc.)
• Comfortable negotiating — able to hold a position, read the other side, and work toward an agreement
• Resilience — able to handle rejection and keep going without losing motivation

Nice-to-have:

• Diploma/Degree in any field
• Fluent in English; Mandarin and/or Malay a strong advantage for our regional client base
• Genuine curiosity about how global trade and logistics work

Not what we're looking for: if the candidate's relevant experience is primarily social media content creation, digital ad management, SEO, or graphic design with no direct phone/client-facing communication experience, this role is unlikely to be a fit — we'd rather be upfront about this than waste anyone's time.

What We Offer

• Structured onboarding covering Incoterms, documentation, and our internal quoting systems
• Direct mentorship from experienced staff — not left to figure it out alone
• Clear path for growth as they build their own portfolio of clients over time
• A flat, direct hiring process — candidates will speak to the people they'd actually be working with, not an external recruiter

Skills: Sales and Marketing, Sales Strategy, Teamwork, Telesales, B2C Sales, Customer Relationship Management, Outbound Call, Customer Service, B2B Sales, Customer Engagement