Regulatory Data Specialist (Food / Biology / Chemistry Focus)

About GFcomply GFcomply is a SaaS platform delivering compliance and labelling solutions for the food industry. Our Data Team collects, structures and maintains regulatory data from official sources worldwide — the trusted foundation that powers the compliance and labelling services our customers rely on. The team runs an automated ETL (Extract/ Transform/ Load) pipeline built around Claude AI, turning regulations from many geographies, languages and frameworks into a structured, searchable database. As a Regulatory Data Specialist you will be a core operator of that pipeline and a growing contributor to its improvement.

Daily tasks

• You’ll take client and supplier queries by email and ticket, dig into what’s really going on (a bug? data? config? just a misunderstanding?), and reply clearly. For the trickier cases, you’ll hop on a call. When something’s genuinely broken, you’ll write it up properly for engineering — then translate their answer back into plain language for the client.
• Before each release, you’ll run manual test cycles on new features, fixes and regressions, so problems get caught before clients do.
• You’ll design test cases from both the requirements and how clients actually use the product, verify the fixes, and close the loop with whoever reported the issue.
• During incidents and after releases, you’ll keep clients in the loop so they never feel left in the dark.

Requirements

Who we’re looking for? 2–4 years mixing software and customer contact — manual QA, application support, technical customer success, or implementation on a B2B product Excellent written English — you can explain a technical issue to a non-technical client clearly and calmly Solid manual testing skills — you can systematically break a feature and write it up so anyone can reproduce it Comfortable with Jira/Zendesk-type tooling, reading logs, basic Postman and spreadsheets A natural sense of ownership — you follow things through without being chased Nice to have: a food/FMCG or compliance background, basic SQL, or experience with multi-tenant SaaS.

Must have: QA, Manual Testing, Jira, Zendesk, Postman

Nice to have: SQL, SaaS