Customer Care & Border Services Agent

Main Mission:

Provide high-quality customer support on all issues related to customs and border formalities, ensuring regulatory compliance and the fluidity of cross-border operations.

Main Responsibilities:

• Respond to customer inquiries regarding customs & border formalities (import, export, ENS, GMR, ELO).

• Verify the compliance of customs documents (invoices, declarations, certificates of origin, etc.).

• Ensure the follow-up of files in connection with freight forwarders, carriers, and customs services.

• Inform and advise customers on applicable customs procedures according to the countries.

• Manage disputes or anomalies related to customs declarations.

• Collaborate with internal teams (production, sales, IT) to streamline exchanges.

• Participate in the continuous improvement of processes and tools.

Required Skills:

Technical:

• Knowledge of European and international customs regulations.

• Mastery of customs documents and procedures (DAU, EORI, customs nomenclature, etc.).

• Good mastery of office tools (Excel, Outlook) and customs management software (e.g., Conex, Delta, etc.).
• Proficiency in spoken and written English.

Interpersonal:

• Excellent written and oral communication.

• Customer service orientation and diplomacy.

• Rigor, organization, and reactivity.