Core Telecom Support Engineer (PCRF/5G/LTE)
Machine translation — original language: Spanish.Show original
Job Objective:
We are looking for a Level 2 (L2) Technical Support Engineer with experience in telecommunications, VAS, or IoT environments, to provide specialized support, perform diagnosis and resolution of technical incidents, and collaborate directly with clients and technical teams.
Main Responsibilities:
- Perform Level 2 technical problem diagnosis and resolution.
- Attend to technical incidents and inquiries from clients.
- Participate in technical sessions to identify and solve problems.
- Provide support for hardware, software, servers, virtual machines, operating systems, RAID, and IP configuration.
Requirements:
- + years in mobile operators or telecommunications providers. (Telcel, AT&T, Movistar, Altan or NVNO)
- Experience in Core network support (LTE/5G).
- Handling of PCRF/PCF, OCS, and Diameter protocols.
- Experience with Linux
- Availability to work in CDMX or hybrid scheme.
- Indispensable - English 60% +
Technical Knowledge:
- PCRF / PCF.
- LTE EPC.
- 5G Core.
- Diameter.
- Gx, Gy, Rx.
- OCS.
- Policy Control.
- Charging.
- VoLTE.
- IMS (desirable).
- Linux and troubleshooting.
Requirements
- Minimum education: Higher education - Bachelor's degree 3 years of experience
Keywords:
engineers, ingeniera, ing, engineer, apoyo, support, soporte