Compliance Coordinator
Location : Felixstowe Working pattern : Permanent, full time About the role George Baker is looking for an experienced, detail-oriented Customs Compliance Specialist to maintain high standards of regulatory compliance across our import operations. You will audit import declarations, carry out post-clearance actions, support the expansion of our offshored auditing function, and act as a subject matter expert for internal teams and clients. What you'll be doing Auditing and quality assurance Carrying out post-import audits on declarations to check accuracy, regulatory adherence and correct duty and VAT application
Standardising audit processes, compiling reporting metrics and presenting findings to management
Supporting the transition, training and quality monitoring of our offshored declaration auditing teams
Post-clearance management and dispute resolution Leading post-clearance actions, including amendments, voluntary disclosures and duty recovery applications
Tracking post-clearance applications through to resolution with customs authorities
Investigating and resolving compliance discrepancies and HMRC or authority queries, and identifying root causes
Client onboarding and query support Onboarding new clients by reviewing master data and customs documentation and setting up compliant workflows
Acting as a key contact for daily trade queries from clients, operational teams and regulatory bodies
Training and process improvement Designing and delivering training for staff and clients on customs compliance best practice and regulatory updates
Finding process efficiencies and contributing to continuous improvement across the compliance function
Supporting ad hoc customs projects and wider business needs
What you'll bring Proven experience in customs compliance, import declarations and post-clearance procedures
In-depth knowledge of customs legislation, Incoterms, tariff classification, valuation rules and duty relief regimes
A proven track record in auditing declarations and managing complex post-clearance applications
Experience delivering training or onboarding external clients and operational teams
Strong written and verbal communication skills and a client-focused approach to problem solving
High proficiency in data analysis, reporting and attention to detail
Desirable: Experience working with or overseeing offshored compliance or audit teams
Relevant qualifications, such as UKWA, BIFA, Institute of Export & International Trade or equivalent customs certifications
Proficiency with customs broker software and ERP systems
What's on offer Discretionary bonus
Pension scheme
Annual salary review
Free eye test and up to £69 in vouchers towards glasses
Interest-free company loan
Free on-site parking
Electric vehicle charging points at work
£750 referral bonus
Optima Health employee assistance programme
Annual flu jabs
Group life policy
Private healthcare
Enhanced holiday scheme
Flexible career pathway
Supply Chain Academy, which delivers learning to strengthen our organisation and the wider supply chain
Apprenticeships in areas including technology, people, finance and operations
About us George Baker is part of the GB Global Group, which is helping to change the logistics and global trade management market. We invest in training and development at every level. You may have experience of the following: Customs Compliance Specialist, Customs Compliance Officer, Customs Compliance Analyst, Customs Compliance Advisor, Trade Compliance Coordinator, Trade Compliance Analyst, Import Compliance Coordinator, Post-Clearance Specialist, Customs Auditor, Customs Audit Coordinator