Senior Cash App Specialist

Responsibilities.

• Reconcile the agent account as per remittance provided by the account current agent to post the amount on policy bill lines received from Agent for policy premium
• Follow up with the agent on delinquent items and for the amount lying in suspense account

-Ensure that quality of transactions is in compliance with predefined parameters laid down by SLA metrics Provide relevant process reports on a timely basis

• Ensure adherence to established attendance schedules i.e. per predefined rosters Ensure adherence to company policies and procedures
• Coaching and grooming of team members to build a strong and efficient team
• Good analytical and problem-solving skills
• Ability to communicate verbally and through emails with businesses eye for Detail and High level of accuracy
• Ability to prioritize effectively, be flexible as needs change Positive attitude with a focus on continuous process improvement and an open mind to change
• Proven ability to build effective working relationships with clients and internal stakeholders

Qualifications:

• Bachelors in Accounting, Bachelors in Commerce, Bachelors in Economics, Bachelors in Finance,
• Years of Experience: 3+ years in Accounts receivable, Invoice to cash, order to cash
• Fluency in English