Supplier Quality & Complaint Management Employee (m/f/d)

At General Dynamics European Land Systems - Bridge Systems, based in Kaiserslautern, we produce bridging systems and amphibious vehicles for military and civilian sectors.

To expand our team, we are looking for you as

Supplier Quality & Complaint Management Employee (m/f/d)

We offer:

• 35-hour week
• 30 days of vacation
• Flextime
• Vacation pay, Christmas bonus, and other additional payments
• Remuneration according to the tariff of the Metall - & Elektroindustrie
• Continuous improvement processes through employees
• Individual training opportunities
• Company pension scheme
• Discounted parking facilities
• Employee events
• Job-Rad
• Job-Ticket

Your tasks in our company:

• Receipt and systematic recording of complaints for externally supplied material
• Evaluation of incoming complaints in close coordination with the relevant specialist departments
• Creation and documentation of complaints in the SAP system
• Coordination with the SMC department to determine the further handling of complained goods (e.g., return delivery, internal rework, or scrapping)
• Follow-up and monitoring of complaints until final clarification
• Communication with suppliers regarding status, results, as well as corrective and preventive measures
• Creation of evaluations, analyses, and reports
• Regular reporting on the current status of complaints

Our requirements for you:

• Technical professional qualification (Meister / Techniker or technical training with several years of professional experience in the technical-administrative field)
• Relevant professional experience in the field of quality management
• Experience in handling SAP is an advantage
• Structured, solution-oriented, and diligent way of working
• Strong communication skills when dealing with internal and external contact persons, as well as assertiveness
• Good written and spoken English skills
• Teamwork skills as well as a high degree of initiative

Have we piqued your interest?

Then please send us your complete application documents including a tabular CV, copies of certificates, a cover letter, as well as information regarding your income and availability via email: bewerbung@gdels.com. If you have any questions, please contact Frau Frenzel (0631-3616-1323) or Frau Vollmer (Tel. 0631-3616-1228).

Please note that for organizational reasons, we do not return application documents. After completion of the selection process, your documents will be destroyed in compliance with data protection regulations.