Reservations Agent

Requirements

Experience with OPERA property management system or similar 

Relevant experience in a similar role

Experience with Groups is advantageous

Service oriented with an eye for detail

Confident & articulate communication, relationship & networking skills

Time management skills with the ability to multitask 

Entrepreneurial spirit with drive, ambition & high level of energy

Passion for hospitality

Experience in the Hotel Industry

Responsibilities

Handle inbound and outbound calls, emails, and online inquiries.

Create, modify, and cancel reservations accurately in the PMS.

Promote room types, packages, upgrades, and special offers to maximize revenue.

Upsell and cross-sell services in line with revenue strategies.

Provide accurate information about room availability, rates, facilities, and policies.

Respond promptly and professionally to guest inquiries and complaints.

Ensure a positive guest experience from first contact to confirmation.

Maintain accurate guest profiles and reservation details.

Any other duties as assigned