Cisco UC Support Engineer
Job Summary: Role: Cisco UC Support Engineer Start: ASAP Duration: 12 Months Location: Singapore We are looking for a Cisco UC Support Engineer to support and enhance enterprise communication and video conferencing platforms across a global environment. This role will focus on the administration, support, integration, and optimization of Cisco Unified Communications (CUCM/UCM), Webex, video conferencing technologies, and collaboration platforms including Microsoft Teams and Zoom. The successful candidate will play a key role in ensuring reliable communication services, supporting executive and high-profile events, and driving collaboration technology improvements. Requirements:
- Bachelor's Degree or Diploma in Information Technology, Computer Science, Telecommunications, Engineering, or a related discipline.
- 5+ years of experience supporting Unified Communications, Voice, Video Conferencing, or Collaboration technologies.
- Experience working within enterprise IT environments supporting global users and conference room technologies.
- Strong problem-solving and stakeholder management with the ability to support business-critical environments.
Mandatory Skills
- Strong hands-on experience with Cisco Unified Communications Manager (CUCM/UCM) administration and support.
- Experience supporting Cisco Video Conferencing, Cisco Webex, Cisco Room Series devices, codecs, and collaboration endpoints.
- Solid understanding of SIP, H.323, and video conferencing technologies/protocols.
- Experience integrating and supporting collaboration platforms including Webex, Microsoft Teams, and Zoom.
- Experience with incident management, change management, troubleshooting, and operational support within enterprise environments.
- Strong networking fundamentals, including TCP/IP, DNS, DHCP, QoS, and VLANs.
Nice-to-Have Skills
- Cisco certifications such as CCNA or CCNP.
- Experience with broader Cisco networking technologies.
- Exposure to enterprise AV design, room technology deployments, and workplace collaboration solutions.
- Experience supporting executive boardrooms and large-scale corporate events.
Roles and Responsibilities:
- Administer and support Cisco Unified Communications Manager (CUCM/UCM) environments.
- Manage and support Cisco Webex Cloud services and collaboration platforms.
- Design, implement, and support integrations between Cisco UCM, Cisco Video Conferencing, Webex, Microsoft Teams, and Zoom.
- Provide L2/L3 support for conference rooms, collaboration technologies, and video conferencing environments.
- Support Cisco Room Series devices, codecs, collaboration endpoints, and related AV peripherals.
- Troubleshoot and resolve incidents related to voice, video, and collaboration services.
- Plan and execute video conferencing and collaboration technology refresh projects.
- Provide technical support for executive meetings, corporate events, and other high-visibility business activities.
- Collaborate with global design teams, workplace technology teams, and external AV vendors to ensure alignment with technical standards and room designs.
- Participate in change management activities, system upgrades, and continuous service improvements.
Please send your application highlighting:
- Your relevant experience
- Current/expected salary
- Availability information
- A latest MS-WORD Resume
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