Customer Service Specialist – Direct Sales & Digital Process Optimization (f/m/d)
GEALAN Fenster-Systeme GmbH is a leading provider of modern plastic system solutions for windows and doors in Europe. Do you want to actively shape customer relationships while simultaneously driving the digitalization of sales and service processes? In our Customer Service Center (CSC), you will combine the direct B2B sales of technical products with the further development of efficient and future-oriented processes. In doing so, you will work across departments and bring new ideas regarding automation and artificial intelligence into practice. Does that sound like an exciting combination for you? Then become part of our team and shape the future of Customer Service at GEALAN with us!
Your tasks: ✓ Develop direct sales: You will tap into new customer and sales potential for steel and aluminum reinforcements for plastic windows in Germany, the Netherlands, and Belgium. ✓ Acquire and support customers: You will actively approach existing and potential B2B customers, recognize their requirements, and develop suitable offers. ✓ Accompany sales processes: You will create and follow up on offers, conduct sales negotiations, and agree on prices within defined framework conditions. ✓ Coordinate interfaces: You will coordinate customer requirements, delivery possibilities, and deadlines with the relevant specialist departments. ✓ Optimize processes: You will analyze existing sales and service processes and develop ideas for simplification, standardization, and digitalization. ✓ Drive digitalization and AI: You will identify potential for automation and AI-supported applications and test practical solutions together with the specialist departments. ✓ Shape projects: You will participate in cross-departmental optimization and digitalization projects – from requirement gathering to implementation.
Your profile: ✓ You have completed a degree in Business Administration, Industrial Engineering, Business Informatics, or a comparable field of study. Alternatively, you have commercial or technical training with corresponding additional qualifications. ✓ You bring a good understanding of business relationships as well as an interest in B2B sales and technical products. ✓ You think analytically and process-oriented and enjoy questioning and further developing existing processes. ✓ Digitalization, automation, and the practical use of artificial intelligence inspire you. ✓ You work independently, structured, and solution-oriented, and actively contribute your ideas to cross-departmental projects. ✓ You convince through strong communication skills, customer orientation, and enjoyment of working with different contact persons. ✓ You are proficient in common Office applications and have good English skills. Knowledge of ERP or CRM systems as well as Dutch skills are an advantage.
Even as a career starter (f/m/d), you are welcome with us! Initial experience in sales, Customer Service, project management, or process optimization is helpful but not a requirement.
We offer: ✓ Flexible work design: Flexible working hours and the possibility to work from home up to two days per week. ✓ Attractive additional benefits: Vacation pay, annual special bonus, as well as other bonus payments. ✓ Time for recovery: Up to 34 vacation days as well as generous special leave for various occasions. ✓ Support for your future: Company pension scheme and €40 monthly capital-forming benefits. ✓ Individual development: Guided onboarding, an individual induction plan, as well as diverse training and further education opportunities. ✓ Further advantages: Travel allowance, Job-Rad subsidy, and discounted offers... (Read the full job description on the partner's page)